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We often talk about client engagement and team engagement in isolation. And, in fairness, we’re likely to put team engagement on a long list of ‘to-dos’ for the future. The reality is that the two are mutually dependent. I’ve been thinking more and more about team lately. I happen to have an awesome team and […]
When it comes to designing an effective client experience, I’ve been heard to suggest (more than once) that we may be using old approaches to tackle new challenges. The same, I fear, is true when it comes to structuring our teams and our work. When I started Absolute Engagement, after selling my last business, I […]
For the record, I’m a big fan of business planning. It provides clarity, supports measurement and generally makes us feel like we have a modicum of control over our lives. All good things. The problem I have with most approaches to business planning is that they assume you’re clear on the end goal, that you […]
You can’t unhear a challenging question. Once it’s out there, it triggers a response – perhaps just a fleeting thought or emotion. And once that’s happened, you can’t put the toothpaste back in the tube despite your best efforts. And there are days when such questions are welcomed and others when you’d be just as […]
If there is one aspect of business building that has confounded even the smartest of entrepreneurs, it’s developing the team. The reality is that we simply don’t have the skills to develop their skills and that can have a long-term and negative impact on the business. If you have one team member, you have a […]
With everything in me I believe that we owe it to ourselves to take the time to envision a future that is bigger, different or better and to take action on that vision. And I believe that taking action on that vision demands as much courage and optimism as a stubborn belief that change is […]
Sometimes significant pursuits are triggered by simple statements. “I feel stuck.” “I find myself wondering if there’s something more.” “I’ve been really successful but I feel like I’m going through the motions now.” These are just snippets of the conversations with advisors that drove me to research and write The Pursuit of Absolute Engagement. I […]
Earlier this year I set out to test the hypothesis that there is an elite group of advisors who are not only growing faster than the average, but have achieved a deeper level of personal fulfillment. They’re the Absolutely Engaged. I’ve written bits and pieces about this concept, over the last while, but wanted to […]
My guess is that you fall into one of two camps, when it comes to team. You’re either looking for great team members today – or you will be at some point in the future. It turns out that when it comes to attracting ideal candidates, it doesn’t matter which camp you’re in. There are things […]
Several years ago I checked into a Westin hotel in Vancouver. It was the second time I had visited and I arrived to find a bowl of fruit, a cookie and a hand-written note welcoming me back. I thought it was a nice touch and I told a friend that it felt “comforting” after a […]
