Webinar: Why Client Journey Mapping is the Secret Weapon of the Most Successful Firms

Businessman hand using map network connection, concept social media diagram.

Client journey mapping is the secret weapon of the most progressive services organizations, from Ritz Carlton to Apple to Starbucks.  In this masterclass, I will adapt the same strategy these successful brands have been using for years to make it relevant and simple for you and your clients.

In this 60-minute webinar I will:

  • Examine why client journey mapping is a critical strategy if you want to design a client experience that sets you apart
  • Walk through a 4-step process that you can use to enhance your client experience using client journey mapping
  • Reveal how this process creates deeper connection and can be leveraged to drive more referrals

Every participant will receive a game plan to take action.

Webinar details:

November 29, 2018
1:00 pm EST

Click here to register

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