Client journey mapping is the secret weapon of the most progressive services organizations, from Ritz Carlton to Apple to Starbucks. In this masterclass, I will adapt the same strategy these successful brands have been using for years to make it relevant and simple for you and your clients.
In this 60-minute webinar I will:
- Examine why client journey mapping is a critical strategy if you want to design a client experience that sets you apart
- Walk through a 4-step process that you can use to enhance your client experience using client journey mapping
- Reveal how this process creates deeper connection and can be leveraged to drive more referrals
Every participant will receive a game plan to take action.
November 29, 2018
1:00 pm EST