Tag Archives | surveys

When Is Client Feedback A Bad Idea?

This is a cautionary tale of how my 6-year-old has the power to influence corporate strategy. It was on a family trip, going through Gatwick airport, when he first realized that his influence extended beyond his exhausted parents. On that day, as we juggled suitcases and security, I turned around to find him repeatedly hitting […]

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A Client Feedback Confession

I have a confession to make. I feel pretty good about the 17-ish years I invested in building Advisor Impact and about my self-appointed role as the champion of gathering and using client feedback. There is, however, one dark cloud hanging over that time which suggests I must have done something wrong and it is, […]

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